Terms and conditions of use

Terms and Conditions for the Purchase–Sale of Goods in the Online Store www.biopapa.de

These terms and conditions for the purchase–sale of goods (hereinafter – the Terms) are an integral and mandatory part of the purchase–sale agreement concluded between the website www.biopapa.de (hereinafter – the Online Store or the Seller) and the customer (hereinafter – the Buyer). The Terms define the rights and obligations of the Buyer and the Seller, as well as the procedures for purchasing, payment, delivery, and return of goods.

We reserve the right to change the Terms without prior notice.

1. General Provisions

1.1. These Terms come into force when the Buyer, having formed a shopping cart, ticks the box “I agree with the terms” at the final step of the order and clicks the “Order” button.

1.2. The Seller has the right to change, correct, or supplement the Terms at any time. Changes take effect from the moment they are published in the Online Store and apply only to orders placed after the publication of such changes.

1.3. The following persons have the right to purchase in the Online Store:

– legally capable natural persons;

– minors aged 14 to 18 with the consent of their parents or guardians;

– legal entities;

– authorized representatives of all the above persons.

1.4. Product prices in the Online Store are indicated in euros, including VAT. Delivery costs are not included in the price and are specified separately before confirming the order.

1.5. Sales are carried out in the territories specified in the “Delivery” section of the Online Store.

2. Personal Data Protection

2.1. The Buyer’s personal data is processed in accordance with applicable laws, including the General Data Protection Regulation (GDPR), as well as the Online Store’s Privacy Policy.

2.2. The Seller has the right to collect and process the Buyer’s personal data to the extent necessary for order fulfillment, service provision, business analysis, and direct marketing (only with the Buyer’s consent).

2.3. The Buyer has the right to withdraw from direct marketing communications at any time and request the termination of data processing, except where such data is necessary for the execution of the contract.

3. Conclusion of the Purchase–Sale Agreement

3.1. The agreement is considered concluded from the moment the Buyer places the order.

3.2. The Seller is deemed to have confirmed the order when it begins fulfilling it or sends a confirmation to the Buyer.

3.3. All concluded agreements are stored in the Seller’s database.

4. Buyer’s Rights

4.1. The Buyer has the right to purchase goods in accordance with these Terms.

4.2. The Buyer has the right to withdraw from a distance purchase–sale agreement within 7 days from the date of receiving the goods by notifying the Seller via email at [email protected].

4.3. The right of withdrawal does not apply to:

– perishable goods (food products);

– hygiene products whose packaging has been opened or damaged after delivery;

– goods manufactured according to the Buyer’s individual needs or specifications;

– other cases предусмотренные applicable law.

5. Buyer’s Obligations

5.1. The Buyer must pay for the goods and accept them.

5.2. The Buyer is responsible for the accuracy of the provided data.

5.3. The Buyer must update their data if it changes.

5.4. The Buyer must keep their login details secure.

6. Seller’s Rights

6.1. The Seller has the right to restrict the Buyer’s use of the Online Store if the Terms are violated.

6.2. The Seller may cancel the order if the Buyer does not pay within 3 working days.

6.3. The Seller may cancel the order if it is unable to contact the Buyer.

7. Seller’s Obligations

7.1. The Seller undertakes to ensure access to the Online Store.

7.2. The Seller undertakes to deliver the goods to the address specified by the Buyer.

7.3. If the goods are unavailable, the Seller may offer an alternative or refund the money.

8. Prices and Payment

8.1. Prices are indicated in euros, including VAT.

8.2. Payment is carried out using the methods specified in the Online Store.

9. Delivery

9.1. Goods are delivered by the Seller or its partners.

9.2. Delivery times are specified in the “Delivery” section.

9.3. The Buyer must provide an accurate delivery address.

10. Quality and Guarantees

10.1. Goods are covered by the warranty established by law.

10.2. Product characteristics are indicated in their descriptions.

10.3. If the Buyer receives defective goods, they have the right to request:

– replacement of the goods;

– price reduction;

– refund.

11. Returns

11.1. Goods are returned in accordance with applicable laws.

11.2. Return costs are borne by the Buyer, except in cases where defective goods are returned.

12. Exchange of Information

12.1. The Seller sends information to the Buyer’s specified email address.

12.2. The Buyer can contact the Seller via the “Contacts” section.

13. Dispute Resolution

13.1. Disputes are resolved through negotiations. If no agreement is reached, the Buyer has the right to обратиться to the State Consumer Rights Protection Authority (VVTAT), which examines disputes out of court.

14. Final Provisions

14.1. The law of the Republic of Lithuania applies to these Terms.

14.2. Disputes are resolved in accordance with the laws of the Republic of Lithuania.

14.3. The Seller is not liable for failure to fulfill obligations due to force majeure circumstances.